We are seeking a motivated and friendly Customer Service Specialist (CSS) to join our team. The ideal candidate will be passionate about helping clients, possess excellent communication skills, and have a knack for problem-solving.
Mandarin Customer Service Specialist
Details
Job Summary
As a Customer Service Specialist, you will be responsible for providing exceptional support and assistance to customers.
The primary duties will include responding to inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. You will work closely with various teams to address customer needs and contribute to a positive customer experience. A strong focus on empathy, professionalism, and attention to detail is essential for success in this role.
- Assisting customers, responding to customer inquiries and concerns, handling complaints, providing appropriate solutions, and alternatives within the time limits.
- Customer orientation and ability to adapt/respond to different types of characters, and having good teamwork ability.
- Consult customers on products and services to provide the best solutions for their needs, resolve customer issues and complaints in a timely and satisfactory manner with patience and understanding.
- Ability to multitask and manage time effectively.
- Follow company procedures, guidelines, and policies.
Job Qualifications
- Proficient in conversational Mandarin Chinese; must be fluent in listening, speaking, typing, and reading, with a strong understanding ability in Mandarin Chinese.
- Good learning ability, communication skills, execution ability, and comprehension ability.
- Ability to thrive in high-pressure environments and a capacity to excel in demanding situations with a strong team-oriented attitude.